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On the other hand, 31% are not prepared to use high-tech products to treat health conditions, such as smart pills that travel in the blood and submit messages to the consumer’s phone. About 2 in 3 are prepared to monitor and improve their health across a range of new technologies such as genetics-based testing (68%), and 60% are prepared to be treated through a hospital-in-the-home program. While surveyed consumers indicated that they were broadly open to data-sharing, they were more hesitant about products that could be perceived as too futurist for now. The survey found that consumer respondents are keen to share information that they believe could be beneficial for their health, such as biometric data, lifestyle choices and nutrition/dietary information. However, 79% of respondents made clear that they want to know upfront how that personal health information will be protected and used. Transparency on data protection and usage is paramountĪcross the six markets, 3 in 4 surveyed consumers would agree to have their electronic health information shared automatically with the various facilities they receive medical care. The results also suggest that virtual experience should be refined by health systems to cater to consumer segments. These findings suggest an opportunity for health organizations to examine what consumers value in the virtual care experience, when they value it and why. However, virtual consultations do have a role to play, with respondents considering this method of care for prescription renewals (67%), discussing test results (61%) and to save time (57%).

They also perceive in-person more positively when it comes to the ability to exhibit the health condition to professionals in person (84%) and developing better personal connections with their clinicians (77%). The survey reveals that despite advancing virtual capabilities across the globe, face-to-face consultations are viewed more positively than virtual by a majority of respondents (71%) when it comes to overall quality of the visit. In-person consultations viewed as superior to virtual care Across all countries, the introduction of the latest medical treatments and innovations (48%), the optimization of the overall health experience regardless of race, location or personal circumstance (46%), and ease of using healthcare services (44%), were rated as strong features of health systems. To drive better outcomes in patient-centered health systems, organizations should consider paying closer attention to personal preferences and what matters most to consumers regarding their health and care through three different lenses of people, process, and place.” Health system performance is well-regarded overall, but there is room for improvementĪ large proportion of surveyed consumers across the 6 geographies view their health care systems positively, with nearly half (49%) rating the overall performance of their health system as above average.

“Looking at value through the lens of providers and payers seems to leave the consumer – the most important participant in health care – out of the value equation. The high value that consumers place on cost-effectiveness and relief from pain and anxiety should also be prioritized in efforts to improve health care systems globally.Īloha McBride, EY Global Health Leader, says: The study – which surveyed more than 6,000 consumers across the US, Australia, Canada, Ireland, England and Germany – found that to give consumers the access and experience they value most, health executives should focus on removing barriers and delivering the hassle-free care models that consumers want.

However, while consumers put such strong emphasis on access when it comes to value, nearly half (42%) rate their access to care experience as below average. The EY Global Consumer Health Survey 2023, released today, finds that access to care is valued most highly by consumers. Three in four surveyed consumers are willing to share their medical information, but transparency on data protection and usage is paramount.71% of respondents prefer in-person to virtual consultations when it comes to overall quality.Access to care, cost-effectiveness and relief from pain and anxiety are valued most by consumer respondents.

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